Refunds and cancellation

Free trial

Every new workspace starts with a 14-day free trial. Nothing is charged during the trial.

Cancelling

• You can cancel your plan at any time in Settings, under Plan & billing.
• Your plan stays active until the end of the period you have paid for, and is not renewed.
• After that the workspace becomes read-only. You can export your data or ask us for a full copy.

Refunds

• Monthly plans are not refunded for the current month once it has started.
• Yearly plans cancelled within 30 days of the first payment are refunded in full. After that, they are not refunded for the remaining months.
• If you were charged in error, for example twice for the same period, we refund the extra charge in full.
• Downgrades take effect at the next renewal; we don't refund the difference for the current period.

How refunds are paid

Approved refunds go back to the original payment method through Razorpay within 5 to 7 working days, with a GST credit note.

Ask for a refund

Write to billing@prechq.com with your workspace address and the payment date.