Privacy policy

This policy explains how Epik Technocravers handles personal data in Prechq and on this website, in line with India's Digital Personal Data Protection Act, 2023 (DPDP Act).

Two roles

• For our customers' data (proposers, patients, field staff and clients that an operator puts into Prechq), the operator is the data fiduciary and we are its data processor. We process that data only on the operator's instructions, to provide the service.
• For our own data (people who contact us, sign up or pay us), we are the data fiduciary.

Data we process for operators

Names, phone numbers, addresses, appointment details, medical examination answers, vitals, test orders and reports, identity documents, signatures, photos and location of field staff while on a visit. This includes health data, which we treat as sensitive.

Data we collect ourselves

• Contact and demo requests: name, work email, phone, company and your message.
• Sign-up and account details: business name, address, GSTIN, and the owner's name, email and phone.
• Payments: handled by Razorpay. We receive payment status and the last digits or UPI handle, never full card details.
• Basic technical logs (IP address, browser) to keep the service secure.

How we protect it

• Each company's data is kept apart at the database level; staff of one company cannot see another's.
• Data is encrypted in transit, access is limited to people who need it, and Epik staff access is logged.
• Field data on phones is cleared when a user signs out.

Sharing

We share data only with service providers we use to run Prechq (hosting, SMS, email, voice calls, payments, error monitoring), under contracts that require them to protect it, or where the law requires. We do not sell personal data.

How long we keep it

Operator data is kept while the operator's workspace is active. When an operator asks for erasure, the workspace is closed and its data is erased after 30 days. Tax invoices are kept as the law requires.

Your rights

Under the DPDP Act you may ask to access, correct or erase your personal data, and to withdraw consent. If your data was put into Prechq by an operator, please contact that operator first; we will help them respond. For data we hold ourselves, write to privacy@prechq.com.

Grievance officer

Epik Technocravers
Registered address to be added before launch.

Email: privacy@prechq.com. We reply within 30 days.