Nine ways to cut PPMC turnaround

Insurers watch one number above all when they judge a medical operator: how long a case takes from the day they send it to the day the report arrives. Most of the delay isn't in the lab. It's in the hand-offs. These are the changes that move it most.

Before the visit

1. Confirm every slot the evening before. A short automated call or SMS that asks the proposer to confirm, and puts the answer on the case, saves more wasted trips than anything else.
2. Book fasting visits first thing. Offer 7 to 10 am slots by default so the sample reaches a lab the same morning.
3. Assign by pincode, not by who picks up the phone. The nearest free examiner, with the right skills, should get the visit automatically.

During the visit

4. Fill the MER on the phone. Required answers and value checks stop incomplete forms at the door instead of at the insurer.
5. Capture ID and signatures there and then. A missing signature is the most common reason a case comes back.
6. Photograph the sample tubes. Labelling mistakes are found in seconds, not days.

After the visit

7. Pick the lab by cut-off and capacity, not habit. A lab that has passed its cut-off adds a day. Route to one that will run the sample today.
8. Watch turnaround on every case. Flag cases at 70% of the insurer's target so there is still time to act.
9. Send the MER with the reports. Deliver both together so the underwriter has one complete file.

Prechq does each of these out of the box. See how it handles PPMC or book a demo.